Refund policy

Returns & Refunds

We want you to be happy with your 5° Sol purchase. If you would like to request a return, please contact us within 14 days of receiving your order.

To be eligible for a return, your item must be in the same condition in which you received it — unworn, unused, and unwashed, with any original tags attached and in its original packaging when applicable. You will also need your receipt or proof of purchase.

To request a return, contact us at ecastillo11@msn.com. Please do not send an item back without contacting us first. If your return is approved, we will provide instructions and the return address.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or you received the wrong item. Original shipping charges are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items

We cannot accept returns on custom or personalized items, gift cards, or items marked final sale. Items that have been worn, washed, used, altered, or damaged after delivery are not eligible for return.

Exchanges

Because many 5° Sol products are produced in limited quantities, we cannot guarantee that another size or design will be available. If you would like a different item or size, please contact us. When possible, we will help arrange an exchange. Otherwise, you may return the eligible item and place a new order.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.